FAQS
What does party stylist do?
We provide professional advice and suggestion on event direction based on your desired party theme and venue. We will provide all the decorations needed for your party. Apart from that, we can arrange other services such as cake, dessert tables, photography, videography, party entertainment and so on.
What’s the procedure of placing an order?
Step 1: Consultation – we will send out a simple questionnaire to get the basic details of your event.
Step 2: In-person meeting to give clients a better understanding of our service and work. (Optional)
Step 3: Deposit of $2000 will be charged as design fee. This will be waived after order confirmation. If clients do not wish to proceed with our production, the design fee will not be returned/ refunded.
Step 4: A proposal with design(s) will be given to clients at an agreed time.
Step 5: 1-2 times of amendments on the agreed direction of design (if needed). If clients want to change to a completely different design direction, design fee will not be waived.
Step 6: Order confirmation and final payment is due 14 days prior to event date.
Step 7: Production.
Step 8: Delivery and set-up on designated date.
How long in advance should I book?
We suggest our clients to get in touch with us around a month in advance for small-scale events. For other scales of event, the earlier you book the more chance you have of securing our date and the items you want.
Do you have a minimum order requirement?
Yes, the minimum spending for our decoration service starts at $5800HKD. The minimum requirement does not include the delivery, set up and dismantle fee.
Can I pick up the decorations and set up by myself?
We prefer the decoration set-up to be done by our professional team so that it can be safely delivered and fully presented.
How do I pay?
Account details are found at the bottom of the invoice. Customers must show us the payment record in order to secure the order. We have several payment methods for customers to choose from:
- Online Transfer/ Bank Deposit/ Cheque Deposit at Bank of China or HSBC
- Faster Payment System (FPS)
- Payme
When do I make payment?
First deposit needs to be paid as soon as you have decided to use our service. The deposit is non-refundable. Final payment is due 14 days prior to event date. All payments have to be paid within 2 days of invoice date. Failure to pay will result in your booking being cancelled. We unfortunately cannot hold any bookings nor start off any production without payment.
Do you have a physical shop?
We currently do not have a showroom or a store to showcase our products. Our studio/ warehouse is not open to public. Photos of all our products are shown on our social media. We try our best to keep them updated. Please message us directly to get more details of our services and products.
How long do you take to set up?
It depends on the scale of the project and the given time by the venue. We normally need 2.5 hours for small to medium scale of set-ups. However, for some events, it may take up to one to even few days to set up!
How long-lasting is your decoration?
Almost all the fixtures we have are very long lasting. However the life of balloons, latex balloons and foil balloons could be quite different. In general, balloons are fragile. Air-filled latex balloons and foil balloons are generally more long-lasting than helium-filled balloons. Air-filled balloons may last for weeks (but slowly shrinking) whereas helium-filled latex balloons could only last for 6-8 hours; and helium-filled foil balloons last for up to a week at its optimal condition. Having balloons outdoor is more prone to the risk of popping because of wind, sun, rain, temperature and other factors. Therefore, we do not recommend having helium balloons as a main decoration in outdoor areas.
Do you move furniture to make way for your set-up?
No. Please ensure the area you would like us to set up is ready when we arrive. This includes moving any furniture or items that is currently there and clearing the space. If you require our manpower on the spot without any prior notice, we may impose an additional charge.
What if I need to cancel or reschedule my event?
Unfortunately all payment made (whether deposit or full payment) are non-refundable but we do offer a date change subject to our availability. Also, a rescheduling fee may be imposed for changes without 2 weeks’ notice in advance. All rescheduling and cancellations must be in writing, whether by email or direct messages. No verbal cancellations shall be accepted, to minimize any misunderstanding. During special time, such as pandemic, we may arrange things slightly differently, please talk to us about your concerns and arrangements.
Insurance, Damage and Loss, and Responsibilities
Once the products/ decoration work is delivered, we will go through with you to make sure that you are satisfied with the final look and the last seen condition of our decoration props and structures before we leave the venue. We are not responsible for any injuries that may occur to persons over the event period.
We shall always own all products supplied, unless specified. Should any products become lost, stolen or damaged when in possession of the clients, we shall hold the right to request for compensation(s) for any loss or damage(s) caused.
All products may be subjected to late fee/ extension fee if overdue.
Photos
The client consents to allow us to advertise or show any photos taken or given to us, unless specified.
What kinds of events do you usually do?
We do all event types from baby showers, birthdays, weddings, bridal showers, corporate events and more.
Can I order a few bunches of balloons only?
Unfortunately, we no longer sell individual balloons. We are now focused on creating decoration/ backdrops that use our own design and structures.
Do you do customized items?
We have created a series of props and structures that can be applicable in different themes. Majority of our props allow us to semi-customize the content in order to cater to your needs.
